Exchanges and tax deductions can only be processed or arranged before your scheduled performance. We regret that we cannot process exchanges or tax deductions after your scheduled performance
The Bushnell Box Office does not process HSO exchanges.
We regret that ticket refunds are not possible.
Single-tickets may be exchanged in the same fashion as subscription tickets but are subject to a $3.00 per ticket exchange fee.
All exchanges are subject to ticket availability. Tickets can only be exchanged for concerts in the current season. For information on which concerts are eligible for exchanges, please consult your subscriber handbook or call HSO Ticket Services in advance of the concert you wish to exchange out of.
The HSO reserves the right to limit the number of exchanges possible into any given concert.
Exchanges are NOT available for complimentary tickets, free ticket vouchers, or ticket purchased through group sales or program specific promotions.
If your tickets are misplaced or destroyed, please call HSO Ticket Services and we will gladly replace them at no additional charge. If you need your tickets replaced the night of the performance, have your subscriber card ready and see an HSO Representative when you arrive. We will reprint the tickets for you.